Wednesday, May 27, 2009

Buying a diamond from an online seller with out seeing it first. Read this letter before you do.


As per conversion between my husband xxxxxx and you this morning, here is how and where I got the ring from.

I bought a 1.07 ct solitaire brilliant cut diamond engagement ring claw set from (ID143333) on 13/05/09.
All products on this website are sold as auction.
In product description, it clearly stated the diamond weight, colour, clarity and total weight. It also attached valuation certificate.
On the certificate, it provided photo, diamond weight, colour, clarity and weight as well as valuation. The certificate is provided by jewellery provider which is XXXXX hand crafted designs.

The bid finished at 4.30pm on 13/05/09 and I got a confirmation letter from XXXXXXXX on the same day, please find attached.
The winning bid was $2259 and the buyers premium is 15% of the winning bid (it was stated on the website), which was $338.85.
I also paid $60 for freight.

They took the money from my credit card and sent me paid invoice by email on the same day. Please find attached.

I got an email regarding delivery details on 14/05/09 and i got the ring on 15/05/09. But the ring was not what i expected at all and I did not believe the ring worth the value that on the certificate and the money I spent.

As the incorrect valuation and certificate I am going to return my product and ask for the money back. In order to avoid same thing happens on other customers, I strongly suggest some actions need to be done.
It will be very much appreciated if you can look into this case and protect this market.

Please contact me on xxxxxxxx or email to if you need more information.

Below is the contact detail for xxxxxxx.
From Shelley

To Add insult to injury the diamond which was then checked by the DCLA was treated and the treatment was not disclosed as seen on the FGAA qualified valuer on his Valuation Certificate.

1 comment:

  1. May 28, 2009

    Dear Shelley XXXX

    The diamond submitted by you to the Diamond Certification Laboratory of Australia (DCLA) on May 27 2009, described below, can not be certified for each of the following reasons:

    1. The diamond has been treated by fracture filling. In accordance with International Diamond Council (IDC), World Federation of Diamond Bourses (WFDB), and World Jewellery Confederation (CIBJO) rules for grading polished diamonds, DCLA does not issue Diamond Grading Certificates for fracture filled diamonds.

    2. The diamond is not of gem quality. It does not meet the minimum quality criteria for grading as a gem diamond. DCLA grades diamonds in accordance with International Diamond Council (IDC) and World Jewellery Confederation (CIBJO) rules.

    Shape: Round Brilliant Crown Angle: 30.6°
    Weight: 1.09 ct Crown Height: 12.0%
    Diameter: 6.66 – 6.70 mm Girdle Thickness: 4.6%
    Depth: 3.93 mm Pavil. Angle: 40.8%
    Table: 59.2% Pavil. Depth: 42.2%
    Roundness: 0.6% Culet: 1.0%
    Total Depth: 58.8%


    Anna Wojcieszek
    Laboratory Director
    Diamond Certification Laboratory of Australia (DCLA)


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